Velvoce the system is working Your AI assistant

This is the colleague
you have always wanted

He does not get tired, does not forget and does not take holidays. And he costs less than one working day of an assistant.

I built him for myself. Then I realised everyone needs him.

AI AGENTS KPI

Reads incoming messages

Liusiena, the author of Velvoce

Twenty years ago estate agencies worked without the internet. Adverts were printed in the paper, clients came in by telephone, and it seemed there was no other way. Today nobody works without it.

Now it is happening a second time. Whoever already has an AI assistant gets through in a day what used to take a week. Not because they work faster. Because they stopped doing by hand what gets done by itself.

My name is Liusiena. For fifteen years I worked with property from the other side: I was an interior designer. In Italy I started helping an agency, and it turned out that an agent spends half the day being a secretary. Retyping, remembering, searching, translating. None of that is part of the job.

That is where the AI assistant came from. First for one agency, then for all of them.

What he does

This assistant is not a general-purpose helper

He is the helper who knows your work as an estate agent.

He fills in the records.You dictate, or you paste in the text of an email. He sorts the details of the property or the new client into the tables himself.
He matches properties.Open a buyer and you see what to show them. Open a property and you see who it suits.
He runs your website.He adds new properties and removes the sold ones by himself. You get the site from me too, and there is nothing left to fill in separately.
He writes the replies.The reply to the buyer is ready, in their language. You read it, change a word and send it.
He remembers everything that happened.Every email, call and viewing for every person, in one thread.
He remembers everything that is coming.Meetings, calls, bookings, payment dates. And he reminds you in advance.

This is not a diary. A diary keeps what you wrote in it. The assistant does the work for you.

And it is not one helper but several at once for one small price: a secretary, a translator, a bookkeeper and the one who remembers everything.

Now let us take a look

Where the money goes, and how much of this is about you?

0
Tick the ones you recognise Below is the diagram of the system. Tick the points, and the parts of it that solve exactly those problems will light up in gold.

One database

Enter a property once, and the system carries on by itself

we enter the system gives back in gold, what solves the point you ticked

Press any block and it will tell you what it does

We enter The system gives back
Properties and clients

Entered once, and the whole system uses this data

We enter
The system gives back
Press any block and the diagram will stop on it

Block

As it is now

With the system

The price of silence

While the email lies unread,
the client is no longer yours

Someone wrote on Wednesday, and you saw the email on Friday. In those two days other agencies answered them.

0%

of buyers work with whoever answered first. Not with the best one: with the first one.

0h

pass before an agent answers an email. That is the average reply time on the market.

This is how it looks from the other side

The agent hardly answers. I got tired of chasing him and went to someone else

a buyer, Italian forum

They do not call back for a day, sometimes two

a review of buyers' complaints

I wrote to twenty agencies to find an agent who spoke English. Only a handful answered

a foreign buyer in Italy

Silence comes in two kinds:not answering in time, and not answering in a language the person understands. They cost the same: deals.

The figures come from public studies of reply speed, the quotes from buyers' reviews on forums and from market surveys. We will add links to the sources when we publish.

What is inside

How it works inside

Press any section: it opens up what is in it and how it looks on screen.

Morning: the whole day on one screenViewings, calls, arrivals, payments
diary · Thursday
callRossi - check the budget for the villa
viewingVilla by the sea, Scalea - client from Germany
arrivalOne-bedroom flat in the centre - let, guest until 20.09
paymentDeposit on the three-room flat - 3 000 €
  • You open it in the morningand the whole day is there: who is waiting for an answer, where to drive, what has been paid.
  • Overdue items are highlighted, not lost in the general list.
  • The same screen opens on the phone, right there at the property.
Clients: the record is filled in by voiceWhat stage the client is at and what you talked about
new client · by voice

“Maria called from Germany, she is looking for a villa by the sea up to three hundred thousand, for herself, she found us through Instagram”

nameMarialanguageDEtypevilla up to300 000 €purposefor herselfsourceInstagram
  • Stage:new, in progress, on hold, deal, closed.
  • An A / B / C mark- who to take on first.
  • All the correspondencewith the client in one place, including the emails from the portals.
  • It reminds you when it is time to call back.
  • Closed clients go to the archive and do not clutter the lists.
Properties: sale and letting in one recordOne property, one record
  • Types:flat, house, villa, land, commercial, garage.
  • Sale, letting or both at once- in one record. The villa you are selling and also letting in summer is one property.
  • Letting:price per day, per week, per month.
  • Status:for sale, reserved, sold, free, let.
  • The energy ratingand the other fields your country asks for.
  • The owner stays attached to the property together with what was agreed.
Who to show whatThe system makes the matches itself
Maria · these suit her
suitableVilla, Scalea · 285 000 € · 3 bedrooms · 400 m from the sea92%
suitableHouse, Praia · 260 000 € · sea view · terrace81%
turned downFlat in the centre · comes back if the price drops-
  • It works both ways:from the property to the clients and from the client to the properties.
  • The text is ready in the client's language: you send itfrom your own number.
  • A refusal is remembered: the system will not offer the same thing twice.
  • The client gets a link to the selection, and you see what they liked.
Viewings and calendarThe same date cannot be taken twice
  • A viewing is bookedstraight from the selection, and the busy days are visible at once.
  • Two bookings on the same dates the systemsimply will not accept.
  • Letting comes with arrival and departure times.
  • For every property you see who viewed it and what they said afterwards.
  • For every client you see what stage they are at: sent, looked, came to the viewing, thinking about it.
MoneyWho has paid, who owes and when it is due
  • All the money in one list:deposit, balance, rent, instalments - both what comes in and what goes out.
  • The deposit with its date, tied to the property and the client.
  • A security deposit that has to be returnedis counted separately and does not go into income.
  • “Warn me three days before” on every date - the reminder comes to your phone.
  • Rent is counted by the day: the number of days times the daily price.
Where the clients come fromYou can see where to put money and where not to
sources of enquiries · this month
Casa.it6
Immobiliare4
Instagram3
Word of mouth2
Idealista1
YouTube1
  • In blue,the advert portals; in gold,the ones you brought in yourself: social media, videos, recommendations from people you know.
  • Not only the portals.Instagram, YouTube, TikTok, Google, word of mouth - all in one list.
  • From a portal the source is filled inby itself, from the email. The rest, with one tap in the record.
  • After a month you can see which portal really brings people and which one you are paying for in vain.
Your data and your devicesA copy every day, stored in Europe, all of it yours
  • A copy of the database is made every day, and the last fourteen are kept. You can go back not only to yesterday, but to any day of the past two weeks.
  • Photographs are copied separatelyfrom the database: both the property records and the pictures come back.
  • On the computer and on the phone- the same login, with nothing to install.
  • Moving your database in- you can load all your properties at once, not one at a time.
  • Export- the data is yours and you can take it out at any moment.
  • Every agency sees only its own data; the database and files are stored in Europe.

The agency website

A website for your agency is already included in the price

Together with the assistant, your agency gets its own website. Below are twelve examples of the sites we make: choose a design, and it will carry your homes, your towns and your colours, in your buyers' languages. A new property added to the system appears on the site by itself, and enquiries from the site come to you.

What it costs

Once for the setup, then month by month

Once, at the setup

500 €

Everything that has to be done once, I do myself:

  • I set the system up for your agency;
  • I build the agency website and connect it to the system;
  • I show you how it all works and where to start.

Your own properties you enter yourself - that is also how you learn the system.

After that

200 € a month

For that money several helpers work in your agency at once, with no days off, no holidays and no sick leave:

  • a secretary- takes in emails and enquiries, and loses none of them;
  • a translator- writes to the client in their own language;
  • a bookkeeper- remembers deposits, rent and payment dates;
  • an editor- puts together a video from footage shot on a phone;
  • the one who remembers everything- who you showed what to, and who is due an answer.

This also includes updates, help with questions and a daily copy of your data. You can stop at any moment.

Start today.
In a week you will not believe you used to work without him.

Good luck!

Set up the assistant